Free shipping on orders over $149 

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Returns and Shipping

30 Day 100% Satisfaction Guarantee.

If for any reason you are not completely satisfied with your BENEVOLENT SKIN purchase, you may return it within 30 days of receipt and we will be happy to provide a full refund in the original form of payment. Products must be returned in new condition with more than 70% of the product remaining in the original container. When returning a set or bundle, or orders that included a bonus offer or discount, we require all contents from the order to be returned. Partial items from a set or bundle cannot be refunded.

 

FREE EXPRESS SHIPPING on Orders over $149 in US and Canada

Orders over $149 USD qualify for free express shipping in the US and Canada (after all discounts applied).  In stock items usually ship on the same business day if order is received by 1pm EST.  

Actual number of days for delivery may vary based on weather, origin and destination.  Customers are responsible for any applicable duty and customs fees their country charges.  These charges are not included in the shipping costs noted on Benevolent Skin's website.  Every country can have different fees, delays and processes related to importing products and we are not responsible for these costs or delays, nor can we control them.

We currently have warehouses in Canada and the United States, and can ship to destinations within these countries without border and customs delays.

 

Flat Rate Shipping Fees (for orders less than $149 USD)

Continental US

$7.95 flat for Economy (6-10 business days)

$9.95 flat for Express (3-5 business days)

 

Canada

$14.95 flat for Economy (6-10 business days)

$19.95 flat for Express (3-5 business days)

 

How long will it take to receive my order?

For orders within US and Canada delivery typically takes 2-3 days once the order has been processed.  We will send you a shipping confirmation e-mail once your order has shipped so you can track your inbound package.  Actual number of days for delivery may vary based on weather, origin and destination.

 

Free Return Shipping within US and Canada

Benevolentskin.com online purchases can be easily returned for FREE (no return shipping or handling fees by mail if you use our pre-paid return shipping label we will provide to you). We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.

 

How long will a return take?

Please allow three weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed from our customer support team. Your financial institution may take longer to reflect the return transaction.

 

Please follow these steps to make a return:

  1. Contact our customer care team using this contact form and request a return shipping label along with the reason for your return.
  2. Print and complete the return form we will send you.
  3. Enclose the completed return form with your return, and re-pack the merchandise in its original packaging, if possible. If you don't have the original packaging anymore simply pack your return in a well-padded box to prevent damage while in transit. 
  4. Print and complete the Prepaid Return Label we will send you by e-mail and please be sure to update your contact and shipping information if necessary. 
  5. Attach the Prepaid Return Label securely to the package and mail your return via United States Postal Service or Canada Post to our warehouse address below.

USA returns can be mailed to:

Benevolent Skin / Shipmonk
201 NW 22nd Ave., Unit 100
Fort Lauderdale, FL 33311

 

Canada returns can be mailed to:

Benevolent Skin
170-433 Richards Street
Vancouver, B.C. Canada V6B 2Z4

 

Returns Policy

Benevolent Skin monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances. Returns must be received within 30 days from the delivery receipt date following your purchase.

All returns are subject to validation and approval at the discretion of BENEVOLENT SKIN.